Workplace Conflict Resolution Pl Effective And Healthy...

Workplace Conflict Resolution Plan Introduction: Conflict in the workplace is inevitable. Under normal circumstances, the conflict is due to different values, personality, opinions, and goals and needs human outbreak. Workplace seems to establish the value of differences and different points of view, which is what leads to specific conflicts. However, the conflict is not always a bad thing. This may lead to innovative solutions, people with similar views and opinions, it is not possible. The key to a positive work function channeling conflict effectively solve this problem. If the solution properly, conflict may cause personal and professional development, resulting in employees who are more productive. Resolve the conflict is necessary for all types of issue. Under normal circumstances, the host was given the role to help employees resolve conflicts. Hosts can managers, leaders, or specify granted to employees in the organization s role in promoting. The more trained facilitator education about how to resolve the conflict in an effective and healthy lifestyle, the better the results will be. We will discuss the steps, steps on how these issues in the case of the transfer of plots below. In this case, we will solve some of the problems by Emily connection to the family three months ago, she began to do some changes Steps to Resolve Conflict: There are four steps, the host can resolve the conflict in the workplace in accordance withï ¼Å'according to what I read in the article:Show MoreRelatedSSD2 Module 1 Notes31223 Words   |  125 Pagesand outlook on the worlds as you do? You communicate to learn about the world around you. You can discover your world as it is now, as it was, and as it will be, because you have that uniquely human ability to use symbols-mainly language-for your effective communication. Not only do you find out about current happenings and ideas (as trivial as an order of catsup for your french fries or as complex as international terrorism), but you have available to you information and arguments about events and

Greatest Haitian Leader (Toussaint L’ouverture) - 1129 Words

Toussaint L’ouverture was born on May 20, 1743 in Haiti. Toussaint was one of the many who was born into slavery. Toussaint belonged to a very small class of slaves who had some privileges. Toussaint’s owner encouraged him to read and write; later on Toussaint became interested in books. This had a large impact on his political life. Toussaint was some of the few black males to be freed from slavery when he was in his thirties. After being freed from slavery Toussaint became a slave and landowner. An agent of change is a person, event or time period, which had significant impact on the society, which alters the way we do things today. Toussaint L’ouverture deserves to be an agent of change not only because he was an intelligent slave who overcame and defeated slavery for his colony, he also turn the society of slaves into independent state with there own government. He fought for the rights that the slaves were not receiving. Some of the rights that Toussaint Là ¢â‚¬â„¢ouverture was fighting for was things like equality and labor opportunities, and basic rights of a human. He made the stronger more powerful countries acknowledge the slaves as equals. Toussaint L’ouverture drove out the French and made them sell the land, which are now about 15 of our states in America. His hard work, effort, and the will to fight gave him a edge to achieve these accomplishments which goes down in history to be one of the greatest rebellions to have occurred. This has significant impact becauseShow MoreRelatedWhat Did The Haitian Revolution Do For End Racial Slavery And How Successful Was It?1381 Words   |  6 PagesCarrascoso 3/2/17 What did the Haitian Revolution do to end racial slavery and how successful was it in doing so? The Haitian Revolution was the first ever ‘successful’ slave rebellion, which took place from 1791-1804. This was followed by the Independence of Haiti, Racial Slavery is the forced labor of individuals and discrimination based on race, in which racism and hatred are the core. Racial slavery leads to the dehumanization of the slave. One of the greatest instances of racial slavery wasRead MoreHistory SBA1710 Words   |  7 PagesFrench and British colonies and from Europe. Cuba with seven documented significant insurrections in the 19th Century is second to Jamaica, which had 14 verified slave rebellions from the mid 18th Century to the mid 19th. The greatest slave revolution in Jamaica was the Baptist War of 1831-1832. It began simply as a general strike during the Christmas season. The slaves, led by one Samuel Sharp, wanted liberation and decent paid. It is not clear why it turned into a fully fledgedRead MoreRevolutionary Changes in the Atlantic World, 1750–185010951 Words   |  44 Pagesthe same time, these monarchs suppressed or banned radical ideas that promoted republicanism or attacked religion. 5. Many of the major intellectuals of the Enlightenment communicated with each other and with political leaders. Women were instrumental in the dissemination of their ideas, purchasing and discussing the writings of the Enlightenment thinkers and, in the case of wealthy Parisian women, making their homes available for salons

Competitive Customer Value Propositions †MyAssignmenthelp.com

Question: Discuss about the Competitive Customer Value Propositions. Answer: Introduction In the service industry, designing and delivering value proposition is important for the marketing planners. The customer value proposition refers to the total sum of benefits which are provided to the customers in return of the payment. The customer value proposition is the business or the marketing statement which convinces a person to buy a product. It is specifically targeted towards the potential customers who are going to buy the customer product (Barnes, Blake, Pinder, 2009). The value proposition convinces customers that the present product or the service can add more value than others in the competitive set. A business organization primarily exists to create value in the lives of the people or to add value to the customers lives. The private sector business and the industries create value for the customers and in return of it the companies capture value in terms of the benefit of the shareholders for the profits or return on investment (Kumar Reinartz, 2016). The value provided to the customers has three dimensions, namely, physical attribute, the value generated by interaction of the customer and the organization and the emotional appeal of the company to the customers (Kumar Reinartz, 2016). The customer value refers to the benefits which an organization delivers to the customers with its services. At present, there is high level of competition among the business organizations; therefore, it is important to deliver high value to the customers than the competitors. There should be effective and clear value proposition which can enhance a firms functional, psychological and economic va lue (Kempen, 2012). While making a purchase decision, different customers are motivated by different factors, such as some are motivated by quantity, some are motivated by the level of service or some are motivated by the quality. The organizations develop a value proposition to attract more customers towards the purchase. The organization tries to satisfy the requirements of the customers and provide expected value to the customers. The value proposition is a promise made by the company to deliver certain benefits to the customers. The value proposition focuses on certain differential activities which can influence the decision of the customers. It influences the decision of the customers and gives reason why the customers choose an organizations product over its competitors (Rintamki, Kuusela Mitronen, 2007). There are three kinds of value proposition: benefits, favorable point of difference and resonating focus. The involvement of all the benefits refers to the complete set of positive features which the organization might deliver to the end customers. The organization is able to do it as it has good knowledge of the customers and the competitors. The favorable point of difference refers to the factors which distinguishes an organization from other competitors. In order to implement this strategy, the company should obtain detailed knowledge of other competitors and use it to shape the strategy of the company. The resonating focus is another strategy which is based on two factors. It states that it is not always better to outperform the competitors but the organization should focus on a few points of the target customers. The business organization should identify the competitive advantage elements, document and demonstrate them to the targeted customers (Hassan, 2012). It can be argued that the definition of value proposition provided by different authors is different; however, the basic essence is same and indicates towards the value provided to the customers. It should be different from the value provided by the competing organizations. It can be concluded that the customer value proposition is important in the marketing and the sales activity of the organization. The customer value proposition refers to the value provided to the customers by selling the product or services. It discusses what value the will be added to the lives of the customers (Doligalski, 2014). The customer value proposition can be achieved through different means such as focusing on the product advantage, demonstrating the differences from the competitors or focusing on one or two primary factors. The Sheraton Hong Kong Hotel Towers is one of the premier hotels in the business area of Hong Kong. It is located at the heart of Kowloons business, shopping and the entertainment district. The ferry terminals and the subway are located near the hotel and the international Airport is also in the near vicinity. It is one of the largest hotels in the area and comprises of 782 guest rooms and suites at various prices. The hotel is the ideal place to work and relax or enjoy. All the major tourist spots are located near the hotel. Several of the rooms of the hotel provide a post card view of the Victoria harbor. The Sheraton tower of the organization also provide exclusive tower lounge on the floor. The hotel provides room of different size and comfort according to the needs of the guests. Other than that, it offers the service of health club which has temperature-controlled rooftop pool (Ulrich Brckbank, 2005). All the guests are provided complimentary smartphone services during the st ay. The guests can avail the facility of free 3G data, wifi and local calls services. Service Blueprint for Sheraton Hong Kong Hotel The service blueprint refers to different aspects of the services such as the process of service offering, customer contact points and the services offered from the perspective of the customers. The service blueprint is a tool which discusses how a service is offered to the customers in an organization. It provides the human resource actions, physical evidence of services and the infrastructure which supports different services to the organization. The human resource actions, physical evidence, infrastructure are different systems which supports the services of the organization (Lovelock, 2007). The hotel is well-known hotel group in Hong Kong and offer booking and reservation services with the help of websites and telephone booking. The tourists will be offered best prices according to the date and choice of the guest. The online reservation is the process can provide affordable rates. The rooms are confirmed at the local currency. There are several cross-functional teams which can enhance the overall service provided to the customers (Sheraton Hotel Hong Kong, 2017). The service blueprint of the hotel encompasses the contact points, physical evidence, support processes and other related services to the customer. The services are developed with the service encounter between the customers and the employees. The current hotel has established an organization culture in which the employees have to focus on the efficiency while delivering the services to the customers (Hax, 2009). There are several essential steps which are required while delivering the services to the customers. It refers to all the actions taken by the customers while encountering the services. The actions of the guest begin from the time when they enter the hotel. When the guests arrive at the hotel, they are greeted and shown the reception. When the guests arrive at the reception, the receptionist checks if the customers have made online booking. The receptionist registers the customers within the organization and verifies their identity cards and other documents. Then after, the receptionist selects a room which meets the expectations of customers (Ulrich Brckbank, W. 2005). The guests are also shown the restaurants and entertainment sections of the organization wherein they can spend leisure time and have fun activities. Physical evidence The physical evidence refers to the services or the things which influences the perception of the customers for service delivery (Mensah Mensah, 2013). The physical evidence refers to the tangible elements such as ambience, furniture; services offered which may impact the perception of the customers. The actions of the employees can be categorized into visible actions and invisible actions. The visible actions refer to the face to face interactions between the employees and the guests. It refers to the communication held at the front office of the business organizations such as communication with the housekeeping staff, facilities for dinner, and fun and leisure activities in the organization (Rintamaki, Kuusela Mitronen, 2007). The invisible employee actions refer to the indirect communication between the customers and the employees which can enhance the service performance of the organization. The emails and the telephone calls are categorized as indirect communication and they can enhance the performance of the organization. The support processes are the processes which can enhance the service delivery and the direct interactions with the guests. There are several support processes such as HR and finance which can support the services offered to the customers. Front and Back stage functions The operations of the service organization can be categorized into two categories, namely, front stage operations and the backstage operations. The front stage operations comprises of all the actions involving the interaction of the customers with the organization (Stewart O-Connell, 2016). The back stage division deals with all the operations, services which do not involve direct interaction with the customers. The front stage and the backstage functions of the organization are discussed below: In service organizations, the front stage functions are an integral part of service delivery. The front stage functions initiate with the employees actions while meeting the customers. The front stage functions involve greeting customers with a smiling face, verifying the personal information of the customers, baggage transporting and answering the inquiry of the guests. The services provided at the front stage have physical evidence and may impact the attitude and perception of the customers (Hax, 2009). In the front stage processes, the company recruits the personnel who are focused on their work, address the needs of customers in an efficient manner. The staff must be able to multitask and manage the clients. The backstage functions are the functions which do not require direct involvement with the customers; however, these operations are essential in the current operations of the organization. The people in back office assist the people in the front office in the process of service delivery. The backstage operations involve maintaining the customer records, HR services, employee records and attendance of the customers. Other than that, it also involves the HR and housekeeping services of the organization. Customer Value Proposition The customer value proposition refers to the sum of all the benefits provided to the customers as a part of the product service. The customer value proposition provides reasons why a customer should buy the product of a specific company. It also differentiates the product from the product of other companies. The customer value proposition attracts the attention of other customers and increases the sales of the organization. The customer value proposition is developed by the organizations after analyzing the needs of the customers. The good customer value proposition is capable of convincing the customers to buy a product and it also differentiates the product from that of the product offering of the competitors (Duchessi, 2004). It should be able to gain the attention of the customers and increase the sales and the profitability of the organization. It also assists in developing the brand of the organization. The brand is the perception of the customers regarding the product, service of a company. It is designed to stay in the minds of the customers for the long run. Building the customer value proposition is important as the customers base their purchase decision regarding the familiarity with the organization. The customer value proposition is the promise of an organization with the customers that the business will deliver a specific value to the customers and as a result, the customers should choose to buy the product of a specific business organization. The customer value proposition is a concise statement which assures the customers that the organization will deliver a specific value to the customers. It highlights the relevance of the product with the needs of the customers. The customer value proposition solves or addresses the problem of the customers and suggests how the product will add value to the lives of the people. It is essential for the business enterprises to present a customer value proposition as it assist the companies in differentiate the brand from the competitors (Barnes, Blake Pinder, 2009). The basic notion behind the customer value proposition is to survive in the business environment of high competition. It differentiates the brand from that of competitors and the customers can choose from the most valuable brand or the brand which will provide them with the maximum benefits. The hotel offers different value proposition which differs it from other organizations. It hotel specializes in the wedding organization services. There are a large number of event organizers associated with the hotel who offer wedding planning services. The hotel also offers event planning services to other functions. It has halls for all types of functions irrespective of their size. The hotel has a large number of rooms and these rooms are available at different shapes and size. It is in accordance to the budget of different customers (Doligalski, 2014). The value proposition of the hotel is that the rooms are available at different budgets. The hotel also provides different facilities such as internet facilities, lounge, and healthcare rooms as a part of the competitive advantage of the organization. There are several strengths of the organization. There are also various halls and function rooms available in the hotel. The ballroom of the hotel is beautifully designed with a total area of 1,398 square meters. The total number of function rooms is 14 which are versatile and can be used for different types of functions, weddings or events. The Ching Room has a connected alfresco courtyard which can be used for cocktail events ad wedding ceremonies. Other specialty of the hotel is its Wine Bar which can accommodate 99 guests with the excellent view of Victoria Harbor. It offers specialized services regarding the arrangement of weddings. It has lavish venues and a team of specialists which can create special memories which can be cherished for the lifetime. The marriage will be organized in a spectacular ballroom which has crystal chandeliers and garden terrace. It also offers concierge services which can assist the mailing, messages, booking airline tickets and luggage storage services. It can also offer bookings and other general information related services to the customers. It provides high internet speed services in the public areas. There are also certain environmental practices which the organization follows as part of its environmental conservation initiatives. These initiatives are conserving the energy and water in the hotel. The company implements water conserving fixtures, regularly maintaining the leakage maintenance and reducing the overall electricity consumption of the organization. The weakness of the organization is that the company is that it focuses on providing only limited food and dining options to the customers. Other than that, it is also important to provide offers and services to the customers due to the intense competition in the hotel industry. The strength of the organization is event organizing and avoiding several different kinds of events. Recommendations to the Management From the above analysis, it can be recommended to the management of the hotel that it is important to enhance the customer value proposition of the organization to attract more customers towards the organization. Sheraton Hong Kong hotel provides several services to its customers such as free wifi, free telephone calls and lounge and refreshment facilities. However, the same facilities are provided by other hotels and restaurants (Hassan, 2012). Therefore, it is important that the organization develops a unique customer value proposition for its customers. In order to retain the existing customers towards the organization, the company can give loyalty cards to them. If there are some loyal customers of the hotel, they should be given discount and complementary services to the customers every time they visit the hotel (Osterwalder, Pigneur, Bernarda, Smith, 2015). Other than that, the organization can also organize frequent complementary dinners and lunches for the customers who regularly frequent the hotels of the organization. In the hospitality industry, food is considered as a crucial criterion for the customers to select the hotels. Therefore, the company should make a decision to provide excellent food and the dining experience. The organization should recruit the cooks and chefs with excellent culinary skills. Other than that, the organization must be able to serve the local dishes of the countries from which the majority of the tourists arrive at the hotel. The customers will prefer if they can eat their local dishes at a foreign destination. Currently, the hotel offers dishes prepared in China, Japan and other Asian countries (Osterwalder, Pigneur, Bernarda Smith, 2015). The hotel should be able to offer dishes of European and American countries as the people of these countries frequently travel to Hong Kong for the business purpose. The international tourists are the major part of the income or revenue of the organization. Therefore, it can make coalitions with the travel agencies to offer travel and roaming services to the customers. The customers can choose the taxi services to travel across the major tourist destinations of Hong Kong. This value proposition will differentiate the company from the competitors. Conclusion It can be concluded that it is really important for the business organizations to develop their competitive advantage and customer value proposition. The development of customer value proposition is important for the business organizations. The customer value proposition refers to the unique selling points of the organization. It can assist the organization in developing a competitive advantage which is necessary in the present business environment. The customer value proposition refers to the value which is extended to the customers when a product is sold. The customer value proposition is unique and distinguishes the organization from the competitors. References Barnes, C., Blake, H., Pinder, D. 2009. Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit. Kogan Page Publishers. Doligalski, T. 2014. Internet-Based Customer Value Management: Developing Customer Relationships Online. Springer. Duchessi, P. 2004. Crafting Customer Value: The Art and Science. Purdue University Press. Hassan, A. 2012. The Value Proposition Concept in Marketing: How Customers Perceive the Value Delivered by Firms A Study of Customer Perspectives on Supermarkets in Southampton in the United Kingdom. International Journal of Marketing Studies 4(3), pp. 68-78. Hax, A.C. 2009. The Delta Model: Reinventing Your Business Strategy. Springer Science Business Media. Kempen, M. (2012). Profitable Hotel Guest Management: The Factors Involved in and the Importance of Following a Guest Relationship Approach in the Irish Luxury Hotel Sector. Bachelor + Master Publication. Kumar, V., Reinartz, W. 2016. Creating enduring customer value.Journal of Marketing,80(6), 36-68. Lovelock, C. (2007). Services Marketing People, Technology, Strategy, 5/e. Pearson Education. Mensah, I., Mensah, R.D. (2013). Management of Tourism and Hospitality Services. Xlibris Corporation. Osterwalder, A., Pigneur, Y., Bernarda, G., Smith, A. 2015. Value Proposition Design: How to Create Products and Services Customers Want. John Wiley Sons. Rintamki, T., Kuusela, H., Mitronen, L. 2007. Identifying competitive customer value propositions in retailing.Managing Service Quality: An International Journal,17(6), 621-634. Sheraton Hotel Hong Kong. (2017). Retrieved 30 November 2017 from https://www.sheratonhongkonghotel.com/en/gallery Stewart, T.A., O-Connell, P. (2016). Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. HarperCollins. Ulrich, D., Brckbank, W. 2005. The HR Value Proposition. Harvard Business Press.

Mordecai Richler`s Solomon Gursky Was Here Essays -

Mordecai Richler`s Solomon Gursky Was Here Solomon Gursky Was Here is an epic novel spanning nearly a century and a half, from the mid 1800's to 1980's. It is the story of the obsession of Moses Berger, a Rhodes scholar turned alcoholic, with Solomon Gursky, the charismatic son of a poor immigrant. Solomon, with his brother Bernard and Morrie, built the massive liquor empire of McTavish industries. Moses is attempting to write a biography of Solomon, which becomes his life's work. Through his investigations the complex story of five generations of Gurskys is revealed. The eldest is Ephraim, Solomon'scriminal, perpetually scheming grandfather. Ephraim, is constantly associated with the raven, he escaped imprisonment in England in the mid 1800's by forging documents, also allowing him to join a crew searching for the Northwest passage, called the Franklin Epedition. The expedition turned into a total disaster, Ephraim, the sole survivor. The youngest Gursky appearing in this story is Isaac, Solomon's grandson. This complex tale unravels, as Moses recalls, all of the events in his life which pertain to it. Ever present in this Canadian cultural satire is the theme of filial relationships and the exploration of Solomon and his re-incarnation as Sir Hyman Kaplansky, in conjunction with his family and their exploits. Every character in this novel is in some way corrupt or failure. Moses is an alcoholic who did not live up to his potential; Bernard is a greedy self-centered bastard; Solomon is a cheat, when it comes to gambling, women and anything else you can think of. Richler, through this exaggeration of corruption and failure, is satirizing the idea that Canada is a second rate nation. One character, in conversation with Moses, once said: "Canada is not so much a country as a holding tank filled with the disgruntled progeny of defeated peoples. The French-Canadians consumed by self-pity; the descendants of Scots who fled the Duke of Chamberlain; Irish the famine; and Jews the black hundreds. Then there are the peasants from the Ukraine, Poland , Italy and Greece, convenient to grow wheat and dig out ore and swing the hammers and run the restaurants, but otherwise to be kept in their place . Most of us are still huddled tight to the border, looking into the candy store window, scared by the Americans on one side and the bush on the other."(P.'s398-399) This says, in no uncertain terms, that Canada is compromised of people not worthy of other countries. The satirical nature of this statement is alluded to by harsh words, such as "holding tank" and "scared". Also by impersonal words, such as "progeny". Most Canadians do not, as this says, envy the Americans and think of America as a "candy store". Richler is attacking some typical stereotypes of Canada and Canadians by exemplifying them. Moses, who is Richler's voice in the novel, exhibits many autobiographical characteristics: English speaking resident of Montreal, raised on Jean Mance street. He has a strong religious backround (Jewish), smokes a cigars, writes professionally and lived in London, England for a period. Moses and his father L.B. do not get along well. L.B., a failed poet, is resentful of his son's literary talent. This leads to leads to L.B. treating his son with contempt. On one occasion, Moses, home from school at Balliol, tells LB that he submitted a short story, which LB said "showed promise"(p.129), to "the New Yorker. L.B. belittled Moses for his attempt which he suspected to fail and demanded that he be given the mail upon it's arrival, to open it in private. When the package from "the New Yorker" arrived, L.B. opened and read it in private, then later invited Moses into the room. L.B. proceeded to tell Moses that he also had been rejected by "editors who print crap, so long as it is written by their friends, but who couldn't tell Pushkin from Ogden Nash."(P. 132). Moses later learned that the magazine had accepted his story and had sent it back requesting a few small revisions. He, supposedly, ha d written back saying "'the New Yorker' regularly prints crap so long as it is written by their friends, they couldn't tell Pushkin from Ogden Nash, and he was withdrawing his story." (P. 309). This filial relationship is typical of all others in this novel. All are full of anomosity and dislike. Many times they escalate of cruelty as seen in this instance. Solomon Gursky led a prolific life consisting of gambling, traveling, bootlegging, military service(WWI) and many women. Through his teenage gambling exploits, the first in a chain of hotels, which would lay the foundation for the Gursky empire, was acquired in a